Not sure I'll be back
This was my fifth year staying at 25th Street. I was happy with the previous stays. This one, not so much. The water was turned off during my stay. I texted management. No response. I then texted once it was back on. No apology nor an explanation. “You’re welcome.” This was the response I received from Scott. If the new management is going to be dismissive, perhaps they don’t want returning customers. Sad.
Team BCA Response: Thanks for sharing your thoughts about your recent stay. We’d like to apologize for the lack of response from management. That's not the experience we want for our friends who've been with us for years. We hate that you felt disappointed, especially when you’re used to our usual standards. We were resolving a renovation issue, which led to the water being off temporarily. Your loyalty means the world, and we hope you're able to give us another shot.
Team BCA Response: Thanks for sharing your thoughts about your recent stay. We’d like to apologize for the lack of response from management. That's not the experience we want for our friends who've been with us for years. We hate that you felt disappointed, especially when you’re used to our usual standards. We were resolving a renovation issue, which led to the water being off temporarily. Your loyalty means the world, and we hope you're able to give us another shot.