Brookwood Courtyard – Property Guide

Welcome to our home at the Brookwood Courtyard.  We hope you enjoy your stay with us.

We are here if you need us. We can be reached daily from 09:30 AM to 4:30 PM ET at TeamBCA@StayBCA.com or 404-682-2847 extension 2.

For after-hours emergencies (power, water, or lockout), dial 404-682-2847 extension 5 to leave a voicemail for the Manager on Duty. They will return your phone call promptly.

 

Jaime, Michael & David
TeamBCA
BCA Furnished Apartments

 

Where to Eat | Things To Do

 

Table of Contents

Property Rules
Getting To Know Your Apartment
Deliveries Mail, and Ordering Takeout
Getting Around Atlanta
Important Information

Property Rules

Be A Good Neighbor and Keep the Noise Down

Remember, you are staying in a residential neighborhood.

Be courteous of the neighbors around you and keep music, conversations, and footsteps at a minimal level, especially during “Quiet Hours” between 10:00 PM and 8:00 AM.


No Smoking Policy

Absolutely NO SMOKING inside of the apartments or on the property.

Tampering with a smoke detector is a crime and cause for immediate removal without a refund.

If you do go for a walk around the neighborhood to smoke, PLEASE DO NOT LITTER.

Properly extinguish and dispose of cigarettes in the BUTT RECEPTACLE next to the trash cans that can be found in the parking lot.

Guests are responsible for all damages, including smoking in a smoke-free property. For signs or odor of smoking of any type (cigarettes, cigars, e-cigarettes, marijuana or anything else) in the home or around the property.

Your reservation will be terminated immediately without a refund, and you will be fined a minimum of $450

Our damage policy is defined in the Terms and Conditions located at www.StayBCA.com/Terms-and-Conditions/.


No Parties or Additional Guests

Absolutely NO PARTIES or GATHERINGS in apartments, balconies, parking lots, courtyards, or common areas including the center courtyard.

1BR/1BA Apartments – No more than four (4) people are allowed in each apartment at any time and no more than two (2) people are allowed overnight (in bed only, sofas are not sleepers).

2BR/1BA Apartments – No more than six (6) people are allowed in each apartment at any time and no more than four (4) people are allowed overnight (in beds only, sofas are not sleepers).


Surveillance Cameras are In-Use at this Property

The property has 24-hour surveillance and is patrolled.

Please do not put us in an uncomfortable position of calling the police to have you removed without a refund.


Getting To Know Your Apartment

Wireless Internet Access

Wi-Fi information can be found in the living room under the acrylic top on the bookcase below the TV.
Please do not make any changes to our internet equipment.


Locking Your Door

If the door will not lock, press the “lock” button on the interior side of the door handle. After exiting, please double-check the door handle again to verify that it is locked.

You may also use the deadbolt while inside the apartment BUT don’t lock your roommate out!

There is a $150 lockout fee if need to open the deadbolt.


Cleaning Service - Bi-Weekly

If you are staying longer than two weeks, bi-weekly stayover cleaning service(s) are between 09:00 am and 4:00 pm Monday through Friday.

All cleaning services will be noted on your Welcome Letter upon check-in.

Stayover cleanings must be rescheduled 24-hours in advance of your scheduled cleaning date. Missed or canceled cleanings may not be rescheduled the day of.

Stayover cleanings have no cash value and cannot be credited to the reservation if canceled or we are unable to access the apartment.

Daily, weekly or more frequent cleaning services are available at an additional cost of $95.

To schedule, contact a Property Manager at 404-682-2847


Using Your Laundry Washer and Dryer

The washer/dryer is located in the kitchen. Some of the washers have lights noting that the lid is locked – do not attempt to open the lid until the light is off. Some machines may have a latch to keep the lid open – please use the “release” button to close the lid. Do not force the lids open or closed or charges will be assessed. Remember to clean out the lint trap. They are located either inside the door or at the back of the dryers.


Using Small Appliances – Don’t be a “Griswold” and overload the outlets!

Hair dryers and curling irons should ONLY be used in the bathrooms.

This outlet is rated for high-wattage devices. Please limit the simultaneous use of these and other small appliances.


Using Your Heating and Air Conditioning

Please make only small adjustments on the thermostat and allow time for the temperature to level out.

It can take about 30 minutes to heat or cool the apartment.

Help Save Energy by using ceiling fans for comfort.


Trash and Recycling

Bins are located in the parking lot next to the courtyard gate.


TV Service by PlutoTV & Roku

Press the HOME icon button on your remote control and select the PlutoTV icon .

In the Pluto App, YELLOW highlights the category. Top navigation includes LIVE and ONDEMAND.  Left navigation are the programming CATEGORIES.


Emergency Exit

The door in the living room is an EMERGENCY EXIT ONLY.

This door is monitored. There is a $35 False Alarm Charge. Please keep the deadbolt locked.

Please use the kitchen door to enter/exit the apartment.


Parking

Each apartment is allotted (1) unassigned parking space.

Please fold Parking Pass in half and display it on the vehicle dashboard to avoid being booted or towed.

Remember to remove all bags and valuables including cell phones, laptops, purses, luggage, GPS, etc. from your vehicle.

PARKING IS UNASSIGNED. You may park in any unmarked space as long as you display this parking pass.

Always observe the parking signs both behind and in front of the car. Parking on premises is strictly at your own risk. BCA accepts no responsibility for the vehicle or its contents. Any vehicle which is improperly parked or in violation of terms of use will be towed at your expense. You agree that we are not liable for damages that may occur from towing or result from loss of use. You understand that we will not be held liable for any damage or theft that may occur while your vehicle(s) is parked on any part of the property.

Additional parking is available for purchase in the LAZ Parking Lot one block north on 25th Street. You are also welcome to use available street parking, please follow all posted signs for parking on the street to avoid being ticketed or towed.

If you have any questions about parking, please give us a call at 404-682-2847 ext 2


Deliveries Mail, and Ordering Takeout

Deliveries – Large Packages (USPS, FedEx, UPS, etc)

For large packages and deliveries, please direct them to the BCA office:
          [Name] [Apartment#]
          c/o BCA Furnished Apartments
          44 25th Street NW
          Atlanta GA 30309

A BCA Property Manager will deliver your mail and packages to your apartment.


Mail – Letters, Envelops and Change of Address

For letters, envelopes, and regular mail, please direct them to the BCA office:
          [Name] [Apartment#]
          c/o BCA Furnished Apartments
          44 25th Street NW
          Atlanta GA 30309

A BCA Property Manager will deliver your mail and packages to your apartment.


Ordering from Food Delivery Services

When ordering food for delivery, direct them to “Brookwood Courtyard Condominiums” located at:

          15 Standish Avenue NW
          [Apartment#]
          Atlanta GA 30309

The delivery service will need to call you on your mobile number so you can meet them at the courtyard gate.

For your safety and the safety of the other guests, please do not give out the courtyard gate code to delivery services.

Please go down to meet them at the courtyard gate to collect your food.


Getting Around Atlanta

Atlanta is a wonderful city with many things to see and do! While you are visiting here are some of the most common ways to get around town.

Get Lyft & UBER Free Ride Credits*

For (2) or more people it is generally less expensive and faster to take a ride sharing service.

LYFT: lyft.com/invited/DAVID533736

UBER: uber.com/invite/bok5e

Ride Credit promotions vary and are not guaranteed. The codes listing is for a new sign-up or taking your first ride in Atlanta.


MARTA Public Transit

Transit with MARTA costs $2.50 per ride per person, you can take the #110 Bus (“The Peach”) located at the corner of Peachtree and Deering Road.

The closest MARTA train station is Arts Center (1.1 miles South on West Peachtree Street).

Visit It’sMarta.com or Google Maps for additional information.


Rental Cars

For our guests staying for extended periods of time, renting a car is a great way to save money during your stay.

Your apartment at Spectrum on Spring comes with (2) parking spots include.

Nearby Rental Car Companies:
Avis
Enterprise
Sixt Rent A Car
Thrifty Car Rental
Zip Car


Groceries, Sundries, and Detergent

For groceries and sundries, we recommend:

  • CVS Pharmacy on Peachtree Street (0.6 mile North)
  • Whole Foods (1.0 mile South)
  • Fresh Market (1.0 mile North)
  • Publix grocery store (In the Peachtree Battle Shopping Center 1.5 miles North)
  • Publix Atlantic Station (1.5 miles Southwest)
  • Publix Plaza Midtown (1.6 miles South)

Important Information

Checkout & Checkout Checklist

We hope you’ve enjoyed your stay at Brookwood Courtyard Condominiums by BCA Furnished Apartments.

Check-out is before 11:00 AM to ensure we are prepared for our next guest.

Checkout Checklist:

  • Leave bathroom towels hanging or on the floor of the bathroom. The total count of towel linens in your apartment PER BEDROOM is:
    • (4) large bath towels
    • (4) hand towels
    • (4) wash cloths
    • (1) bathroom mat
    • (2) kitchen towels
    • (4) black wash cloths
    • (2) pool towels.
  • Leave bed linens on the bed. The total count of linens in your apartment PER BEDROOM is:
    • (1) blue bedspread (stored in closet winter)
    • (1) accent pillow
    • (4) flat and/or fitted sheets
    • (8) pillow cases
    • (4) pillows with pillow protectors
    • (1) mattress protector
    • (1) box spring cover
    • (1) white comforter with duvet (stored in closet summer).
  • If used, empty coffee pot, fill pot with water and leave soaking in sink.
  • Load and start the dishwasher. Wash and rinse any other dirty dishes that may be left over and lay over the dish towel on the kitchen counter.
  • Empty refrigerator and cabinets of any perishable items.
  • Do not remove or discard empty or unused spray cleaners, dish soap or hand soap dispensers: we will refill and reuse. There will be a $25 restock fee per item if removed.
  • Collect trash and recycling from the kitchen and bathrooms. Take trash and recycling to the bins located in the parking lot next to the courtyard gate.
  • Set thermostat to 65F (Heat; winter) or 74F (A/C; summer).
  • Check the bathrooms, closets, drawers, cabinets, and refrigerator for personal belongings.
  • Verify that the living room door is closed and locked.
  • Exit and verify that the front door is closed and locked.

Thank you again for staying with us. Please take a minute to review BCA Furnished Apartments on Facebook or Google – your choice, one or both, and the website you used to find us or book your stay. Thank you for your review.


Damage Fees & Common Issues

Our fully equipped home has a closely monitored inventory of contents, furnishings, linens, cleaning supplies and soap dispensers. In the Check-In and Lodging Agreement form, you authorized us to charge your credit card for the cost of full replacement plus installation to all items damaged or missing from your stay.

Our Property Managers fully inspect each apartment for damage and contents after each check-out and before each check-in for all stays.

The most common damage charges result from stains on bathroom towels, hand towels and washcloths used in the kitchen, to remove makeup or to polish shoes. (BCA does provide black washcloths for shoe polishing and makeup removal to avoid such charges.) Missing silverware, cups or glasses; rearranging furniture; or excessive messes that require additional cleaning are also common.

If something comes up, please let us know as soon as possible so we can help mitigate or resolve the problem and minimize additional charges, if any.

Other common charges:

• Permanent staining or soiling of towels, sheets, bed linens, mattresses, pillows, upholstery, walls, furniture, etc.
• Replacement of missing or broken houseware items, including but not limited to glassware, cookware, cutlery, lighting, furniture, cleaning supplies, etc.
• Excessive cleaning if required either during stay or after departure
• Boiling over, scorching or any mess on stove, in oven or microwave or on cookware requiring extra cleaning
• Signs of pets in the home or around the property without prior approval and payment of required fees
• Signs of damage from hair chemicals, colors, straighteners, nail polish, etc.
• Damage to or misuse of the washer, dryer or other appliances
• Signs of or residual smoke or debris of candles or incense
• Exceeding the maximum occupancy at any time
• Signs of a party or gathering
• Rearranging or damage to furniture
• Failing to vacate the property promptly at your scheduled checkout time without prior written approval and payment of any extension fees

Please note, your credit card will not be charged unless damages are incurred.

Our damage policy is defined in the Terms and Conditions located at www.StayBCA.com/Terms-and-Conditions/.


Want to Stay Longer?

If you wish to extend your stay, please contact our office as soon as possible. Extensions are granted based on availability, and we cannot grant every request. We recommend extending as soon as you know you will need it.

Please call 404-682-2847 ext 2 to speak with a Property Manager.

Extensions can be processed anytime during your stay and up to 24 hours before your check-out date for no additional fee.

If you contact us to modify your reservation on the day of departure, you will be charged a rescheduling cleaning fee of $125.

Nightly rates of the extension are based on the rates at the time in which the extension is made and off the length of time of the extensions, not the length of the entire reservation.

If you booked through an online travel agent such as Expedia or Booking.com, you will need to request to modify your reservation through the online travel agent you originally booked with. We cannot modify the reservation for you, but we can offer to book you directly.

If you booked with Airbnb, you will need to send us an alteration request through your reservation on Airbnb with the updated check-out date.