Welcome to our home at Durant Place. We hope you enjoy your stay with us. If there is anything we can do to help make your stay better, please let us know.
We are available by phone, text, and email Monday – Friday from 9:30 AM– 5:30 PM
Over the weekend, we are available by email and text only and there may be a delay in response time. For true emergencies, please use our 24/7 emergency extension listed below.
To reach a Property Manager during normal operating hours:
Phone: 404-682-2847 ext 2
If by chance we miss your call, please leave us a detailed voicemail with your name, phone number, and why you are calling and we will return your call promptly.
Text: 844-STAY-BCA (844-782-9222)
During your stay, please feel free to text us with any non-urgent questions or issues you might be having. We will respond to you as soon as we can. If a text message is received after hours, we will respond the following morning. If you are having an after-hours emergency, please dial our emergency line to reach the Manager on Duty.
Email: TeamBCA@StayBCA.com
Feel free to email us directly or message us through the messaging platform on the website you booked your reservation – Airbnb, Expedia, VRBO, etc.
To reach a Property Manager for after-hours emergencies:
Phone: 404-682-2847 ext 5
For after-hours emergencies (power outage, water leak, fire, or lockout), dial 404-682-2847 extension 5 to leave a voicemail for the Manager on Duty. They will return your phone call promptly. If you do not get a response after 15 minutes, please call again.
Remember that from 9:30 AM – 5:30 PM Monday – Friday, a direct call will be answered faster than an emergency message.
The Property Guide below is your one-stop resource for how to use your apartment and make the most of your stay. Please look through the Table of Contents for a topic and click the link to have it bring you to the section.
Thank you for choosing BCA Furnished Apartments,
Michael, Michael, & Mark
TeamBCA
BCA Furnished Apartments
Table of Contents
Property Rules
- Be A Good Neighbor and Keep the Noise Down
- No Smoking Policy
- No Parties or Additional Guests
- Surveillance Cameras are In-Use at this Property
Getting To Know Your Apartment
- Wireless Internet Access
- Locking Your Door
- Cleaning Service - Bi-Weekly
- Using Your Laundry Washer and Dryer
- Using Small Appliances – Don’t be a “Griswold” and overload the outlets!
- Heating and Air Conditioning
- Trash and Recycling
- TV Service by PlutoTV
- Parking
Deliveries Mail, and Ordering Takeout
- Deliveries – Large Packages (USPS, FedEx, UPS, etc)
- Mail – Letters, Envelops and Change of Address
- Ordering from Food Delivery Services
Getting Around Atlanta
Important Information
- Checkout & Checkout Checklist
- How to Avoid Damage Fees & Common Issues
- Want to Stay Longer?
- Want to Request a Late Checkout?
Property Rules
Be A Good Neighbor and Keep the Noise Down
Remember, you are staying in a residential neighborhood.
This is a triplex property and you might see other guests around the property. Please be courteous of the neighbors around you and keep music, conversations, and footsteps at a minimal level, especially during “Quiet Hours” between 10:00 PM and 8:00 AM.
No Smoking Policy
Absolutely NO SMOKING inside of the apartments or on the property.
Tampering with a smoke detector is a crime and is cause for immediate removal without a refund.
If you do go for a walk around the neighborhood to smoke, PLEASE DO NOT LITTER.
Guests are responsible for all damages, including smoking in a smoke-free property. For signs or odor of smoking of any type (cigarettes, cigars, e-cigarettes, marijuana or anything else) in the home or around the property.
Your reservation will be terminated immediately without a refund, and you will be fined a minimum of $450
Our damage policy is defined in the Terms and Conditions located at www.StayBCA.com/Terms-and-Conditions/.
No Parties or Additional Guests
Absolutely NO PARTIES or GATHERINGS in apartments, balconies, parking lots, courtyards, or common areas including the center courtyard.
No more than four (4) people are allowed in each apartment at any time and no more than two (2) people are allowed overnight (in bed only, sofas are not sleepers).
Surveillance Cameras are In-Use at this Property
The property has 24-hour surveillance and is patrolled.
Please do not put us in the uncomfortable position of calling the police to have you removed without a refund.
Getting To Know Your Apartment
Wireless Internet Access
Wi-Fi information can be found in the living room under the acrylic top on the bookcase below the TV.
Please do not make any changes to our internet equipment.
If you are experiencing a slow or internet outage please feel free to contact a Property Manager. 404-682-2847 ext 2.
Locking Your Door
Your door does not automatically lock. When leaving, check that your door is locked. If unlocked, press the ULTRALOQ Button to lock the deadbolt.
You may also use the door handle lock while inside the apartment BUT don’t lock your roommate out!
There is a $150 lockout fee if we need to come and open the door.
Cleaning Service - Bi-Weekly
If you are staying longer than 14-nights your reservation is eligible for (1) cleaning in every 14 day period. Bi-weekly stayover cleaning service(s) are between 09:00 am and 4:00 pm Monday through Friday.
If you are staying less than 14 nights and need extra towels during your stay, please contact a Property Manager at 404-682-2847
All cleaning services will be noted on your Welcome Letter upon check-in.
Daily, weekly, or more frequent cleaning services are available at an additional cost of $125 per cleaning.
All cleanings are scheduled in advance. Any changes to a stayover or departure cleanings must be submitted to the Property Manager by 2 PM the day before your scheduled cleaning date.
If your scheduled stayover cleaning is missed or canceled the day of or if you extend your reservation on the day of your departure, you will be charged an extra cleaning fee.
- $125 per Cleaning
Stayover cleanings have no cash value and cannot be credited to the reservation if canceled or we are unable to access the apartment.
Using Your Laundry Washer and Dryer
The washer/dryer is located in a closet at the back of the apartment near the bathroom.
Remember to clean out the lint trap. They are located either inside the door or at the back of the dryers.
Using Small Appliances – Don’t be a “Griswold” and overload the outlets!
Hair dryers and curling irons should ONLY be used in the bathrooms.
This outlet is rated for high-wattage devices. Please limit the simultaneous use of these and other small appliances.
Heating and Air Conditioning
Please make only small adjustments on the thermostat and allow time for the temperature to level out.
It can take about 30 minutes to heat or cool the apartment.
Help Save Energy by using ceiling fans for comfort.
Trash and Recycling
Bins are located in the side yard near the garage. There are (2) green trash bins and (2) blue recycling bins.
TV Service by PlutoTV
The TV in your apartment is an internet–enabled smart TV. You will be able to access all your favorite streaming services.
BCA Furnished Apartments provides free streaming services through PlutoTV.
Guests can log into their own streaming accounts during their stay. Please remember to log out before you leave.
If you have been the beneficiary of a previous guest who forgot to log out of an account, please know that some accounts allow users to log out remotely and at any time you could lose access to that account.
For paid streaming accounts, it is best to use your own accounts.
Parking
Parking is available on the street on Durant Place and 7th Street NE.
Always observe the parking signs both behind and in front of the car. Parking on premises is strictly at your own risk. BCA accepts no responsibility for the vehicle or its contents. Any vehicle which is improperly parked or in violation of terms of use will be towed at your expense. You agree that we are not liable for damage that may occur from towing or result from loss of use. You understand that we will not be held liable for any damage or theft that may occur while your vehicle(s) is parked on any part of the property.
If you have any questions about parking, please give us a call at 404-682-2847 ext 2
Deliveries Mail, and Ordering Takeout
Deliveries – Large Packages (USPS, FedEx, UPS, etc)
For large packages and deliveries, please direct them to the BCA office:
[Name] Durant Place
c/o BCA Furnished Apartments
44 25th Street NW
Atlanta GA 30309
A BCA Property Manager will deliver your mail and packages to your apartment.
Mail – Letters, Envelops and Change of Address
For letters, envelopes, and regular mail, please direct them to the BCA office:
[Name] Durant Place
c/o BCA Furnished Apartments
44 25th Street NW
Atlanta GA 30309
A BCA Property Manager will deliver your mail and packages to your apartment.
Ordering from Food Delivery Services
When ordering food for delivery, direct them to “Durnat Place Suite C” located at:
872 Durant Place NE
Suite C
Atlanta GA 30309
Getting Around Atlanta
Atlanta is a wonderful city with many things to see and do! While you are visiting here are some of the most common ways to get around town.
Get Lyft & UBER Free Ride Credits*
For (2) or more people it is generally less expensive and faster to take a ride sharing service.
LYFT: lyft.com/invited/DAVID533736
Ride Credit promotions vary and are not guaranteed. The codes listing is for a new sign-up or taking your first ride in Atlanta.
MARTA Public Transit
Transit with MARTA costs $2.50 per ride per person. The closest bus lines are the #36 on 10th St, the #40 on Peachtree Street, and the #809 on Monroe Drive..
The closest MARTA train station is Midtown (0.9 miles Northwest on 10th Street).
Visit It’sMarta.com or Google Maps for additional information.
Rental Cars
For our guests staying for extended periods of time, renting a car is a great way to save money during your stay.
Nearby Rental Car Companies:
Avis
Enterprise
Sixt Rent A Car
Thrifty Car Rental
Zip Car
Groceries, Sundries, and Detergent
For groceries and sundries, we recommend:
- CVS Pharmacy on Peachtree Street (0.6 mile West)
- Trader Joe’s (0.5 miles East)
- Savi Provisions (0.7 miles West)
- Whole Foods at Ponce de Leon (0.9miles South)
- Publix grocery store (0.8 miles West)
- Kroger at Ponce de Leon (1.1 miles South)
Important Information
Checkout & Checkout Checklist
We hope you’ve enjoyed your stay at Durnat Place In-law Suites by BCA Furnished Apartments.
Check-out is before 11:00 AM to ensure we are prepared for our next guest.
Checkout Checklist:
- Leave bathroom towels hanging or on the floor of the bathroom. The total count of towel linens in your apartment is:
- (4) large bath towels
- (4) hand towels
- (4) wash cloths
- (1) bathroom mat
- (2) kitchen towels
- (4) black wash cloths
- (2) pool towels.
- Leave bed linens on the bed. The total count of linens in your apartment is:
- (1) blue bedspread (stored in closet winter)
- (1) accent pillow
- (4) flat and/or fitted sheets
- (8) pillow cases
- (4) pillows with pillow protectors
- (1) mattress protector
- (1) box spring cover
- (1) white comforter with duvet (stored in closet summer).
- If used, empty coffee pot, fill pot with water and leave soaking in sink.
- Load and start the dishwasher. Wash and rinse any other dirty dishes that may be left over and lay over the dish towel on the kitchen counter.
- Empty refrigerator and cabinets of any perishable items.
- Do not remove or discard empty or unused spray cleaners, dish soap or hand soap dispensers: we will refill and reuse. There will be a $25 restock fee per item if removed.
- Collect trash and recycling from the kitchen and bathrooms. Take trash and recycling to the bins located in the side yard near the garage.
- Set thermostat to 65F (Heat; winter) or 74F (A/C; summer).
- Check the bathrooms, closets, drawers, cabinets, and refrigerator for personal belongings.
- Verify that the living room door is closed and locked.
- Exit and verify that the front door is closed and locked.
Thank you again for staying with us. Please take a minute to review BCA Furnished Apartments on Facebook or Google – your choice, one or both, and the website you used to find us or book your stay. Thank you for your review.
How to Avoid Damage Fees & Common Issues
We are a small business and we closely monitor our inventory of contents, furnishings, linens, cleaning supplies and soap dispensers. In the simplest terms, please do not take it, and please do not break it.
If something does not look right when you check-in, or something does happen during your stay, please notify a Property Manager so we can help mitigate or resolve the problem and minimize additional charges, if any.
Our Property Managers fully inspect each apartment for damage and contents after each check-out and before each check-in for all stays.
The most common damage charges result from stains on bathroom towels, hand towels and washcloths used in the kitchen, to remove makeup or to polish shoes. (BCA does provide black washcloths for shoe polishing and makeup removal to avoid such charges.) Missing silverware, cups or glasses; rearranging furniture; or excessive messes that require additional cleaning are also common.
Other common charges:
• Permanent staining or soiling of towels, sheets, bed linens, mattresses, pillows, upholstery, walls, furniture, etc.
• Replacement of missing or broken houseware items, including but not limited to glassware, cookware, cutlery, lighting, furniture, cleaning supplies, etc.
• Excessive cleaning if required either during stay or after departure
• Boiling over, scorching or any mess on stove, in oven or microwave or on cookware requiring extra cleaning
• Signs of pets in the home or around the property without prior approval and payment of required fees
• Signs of damage from hair chemicals, colors, straighteners, nail polish, etc.
• Damage to or misuse of the washer, dryer or other appliances
• Signs of or residual smoke or debris of candles or incense
• Exceeding the maximum occupancy at any time
• Signs of a party or gathering
• Rearranging or damage to furniture
• Failing to vacate the property promptly at your scheduled checkout time without prior written approval and payment of any extension fees
In the Check-In and Lodging Agreement form, you authorized us to charge your credit card for the cost of full replacement plus installation to all items damaged or missing from your stay.
Please note, your credit card will not be charged unless damages are incurred.
Our damage policy is defined in the Terms and Conditions located at www.StayBCA.com/Terms-and-Conditions/.
Want to Stay Longer?
If you wish to extend your stay, please contact our office as soon as possible. Extensions are granted based on availability, and we cannot grant every request. We recommend extending as soon as you know you will need it.
Please call 404-682-2847 ext 2 to speak with a Property Manager.
Extensions can be processed anytime during your stay and up to 24 hours before your check-out date for no additional fee.
If you contact us to modify your reservation on the day of departure, you will be charged a rescheduling cleaning fee of $125.
Nightly rates of the extension are based on the rates at the time in which the extension is made and off the length of time of the extensions, not the length of the entire reservation.
If you booked through an online travel agent such as Expedia or Booking.com, you will need to request to modify your reservation through the online travel agent you originally booked with. We cannot modify the reservation for you, but we can offer to book you directly.
If you booked with Airbnb, you will need to send us an alteration request through your reservation on Airbnb with the updated check-out date.
Want to Request a Late Checkout?
Please submit your request 24 hours before your check-out date/time. Late checkouts are subject to availability and a late checkout fee would apply.
Late Checkout Fee | |||
1:00 PM | After 1 PM | ||
Requested 24+ hours before check-out | $40 | Average Nightly Rate | |
Requested less than 24 hours before check-out | Full Nightly Rate | Full Nightly Rate |