Terms and Conditions

TERMS & CONDITIONS

For BCA Furnished Apartments and the Apartments, Condominiums, and Homes it manages.

This agreement governs short-term and extended-stay lodging arrangements made through Business-Class Accommodations, LLC, BCA Residential, BCA Furnished Apartments, BCA, StayBCA, the BCA online reservation system, Online Travel Agents (OTAs), or Travel Agents and provides for the following limitations:

1. DEFINITIONS

"Home," "condo," "apartment," "studio," and "unit" refer to any housing unit offered under this agreement.

"Property" and "premises" refer to the entire property address, including common areas such as breezeways, courtyards, and parking lots.

2. BOOKING WINDOW

Stays MUST be booked at least 1-day in advance of the arrival date. BCA is unable to accommodate same-day bookings.

3. RATES & AVAILABILITY

Rates and availability are subject to change without notice. Unexpected closures may occur due to repairs & maintenance, utility interruptions, inclement weather, or other factors beyond our control, which can affect the number of apartments available at any given time. We reserve the right to cancel or modify your reservation and offer a full refund of the amounts paid in advance as maximum compensation.

4. LENGTH OF STAY DISCOUNTS AND PROMOTIONS

To qualify for our weekly or monthly discounts, you MUST book a stay of at least one week or one month, respectively. If you shorten your stay and it no longer meets the minimum duration for the discount, your rate will increase accordingly. If you extend your reservation, your rate is based on the total length of the new extension only, not the full length of stay. Additionally, some promotions and discounts are exclusive to online bookings.

5. GOVERNMENT & TAX-EXEMPT BOOKINGS

Proof of tax-exempt status is required at the time of booking.

6. MINIMUM STAY

BCA reservations require a minimum length of stay which varies by unit type, date, location, and rate/package type.

7. MAXIMUM OCCUPANCY

The standard number of guests for each unit is clearly outlined in the unit type and description. Rules and limits on additional guests vary by unit and may be arranged in advance for an extra fee. In general, there is a maximum of (2) guests per bedroom. Children are included in the total guest count. Gatherings exceeding the maximum occupancy are not permitted at any time without prior approval and may incur an additional fee.

8. TRAVEL INSURANCE

We highly recommend you purchase travel insurance.

9. PAYMENT

• If booking through an Online Travel Agent, please refer to the online Travel Agent's payment policy.
• To confirm your reservation, a payment of the first 7 nights (or $750 whichever is greater) must be made by credit card at the time of booking.
• The payment for the next 2 weeks or the remainder of the stay, whichever is shorter, will be charged to your credit card 1-3 days before arrival and every 2 weeks thereafter, if applicable.
• Payments in cash are not accepted. Only credit card, ACH, business check, and cashier's check payments are accepted.

10. RECURRING BILLING FOR LONG-TERM GUESTS

Guests staying 28 nights or more must follow the payment structure outlined above. Payments will continue to be automatically billed to the credit card on file every 2 weeks until the reservation is paid in full or a modification is made. In the event of a modification, the billing amount is subject to change.

11. RECURRING BILLING MODIFICATIONS FOR LONG-TERM GUESTS

Any changes require 7-days advance notice. Long-term guests, with recurring billing, who need a change resulting in a shortened stay must notify management in writing at least 7-days before the change to avoid being billed for the next 2-week period.

Modifications made less than 7-days before checkout are subject to billing changes or having to make the 7-night prepayment again.

Any refund owed will be returned to the original payment method within 24 hours after the departure date and may take up to 1-3 business days to appear in your account.

12. CANCELLATION, RESCHEDULING, CHANGES & REFUNDS

Change and Cancellation Policy (Excluding Non-refundable Rates):

If booking through an Online Travel Agent, please refer to the Online Travel Agent's cancellation, rescheduling, change, and refund policies. BCA will not be able to cancel or modify your reservation.

If booking directly with BCA or VRBO:

• If canceled greater than 7-days before arrival -- A full refund
• If canceled within 7-days of arrival -- The first 7-days is non-refundable
• "No-Show" -- No refund, 100% of the entire stay is non-refundable
• Any changes require 7-days advance notice

Any modifications received less than (24) hours in advance of departure will incur a rescheduling cleaning service fee.

13. CANCELLATION PROCESS

If you booked through an Online Travel Agent, please get in touch with the Online Travel Agent to cancel your reservation. BCA will not be able to cancel your reservation.

If booking directly with BCA, cancellation must be made in writing and confirmed as received by BCA. If you do not receive confirmation that BCA has received your cancellation request, it means that your cancellation request has not been received.

NOTE: Unlike a hotel room, each furnished apartment or home is assigned for the entire length of stay and is unmarketable on short notice. Therefore, refunds due to early termination are not possible, and we recommend that you purchase travel insurance separately.

14. GUEST CHECK-IN

Guests MUST check-in online using our Virtual Frontdesk at least 3-days PRIOR to arrival. Arrival instructions and property access will not be provided unless check-in is complete. A guest check-in MUST be completed for:

• The person named on the reservation
• The person named on the credit card that paid for the reservation
• The person named on the credit card is on the Credit Card Authorization used for incidentals
• The person named on the credit card is paying for the bi-weekly billing charges (for long-term guests)

15. IDENTITY VERIFICATION AND CRIMINAL BACKGROUND CHECKS

BCA reserves the right to perform identity verification and criminal background checks on all persons before, during, or after a stay and may terminate a reservation for any reason to protect its property, staff, and guests.

16. GOVERNMENT ISSUED PHOTO ID(S)

A copy of a government-issued ID is required to be uploaded through our GUEST CHECK-IN.

17. "SELFIE" WITH GOVERNMENT-ISSUED PHOTO ID

A "selfie" photo of yourself while holding your government-issued ID is required to be uploaded through our GUEST CHECK-IN.

18. CREDIT CARD AUTHORIZATION FOR INCIDENTALS

A credit card authorization is required to be provided through our Guest Lodging Agreement & Check-in for incidentals and/or identity verification for all reservations.

19. CHECK-IN/CHECK-OUT TIMES

• CHECK-IN TIME is after 4:00 P.M. ET on the check-in date shown on your confirmation.
• CHECK-OUT is before 11:00 A.M. ET on the check-out date shown on your confirmation; the property must be vacated by this time so we may prepare for the next guest, or additional charges will apply.

20. EARLY CHECK-IN/LATE CHECK-OUT

Early check-in requires the reservation to start one day before your arrival date. Late check-out requires the reservation to extend one day after your planned departure and must be arranged and paid for in advance; no exceptions are possible.

21. APARTMENT ASSIGNMENTS

Specific apartment assignments within a room type cannot be guaranteed. Specific apartments are assigned 0-3 days before check-in and may change without notice due to unexpected closures which may occur resulting from circumstances beyond our control, such as damage repairs, maintenance or utility interruptions. We reserve the right to make like-kind apartment substitutions, modify or cancel your reservation, and provide up to a full refund of the amounts paid in advance as full satisfaction and maximum compensation.

22. WEEKLY AND BI-WEEKLY STAYOVER CLEANING SERVICE

Weekly and bi-weekly cleaning service(s) are available between 9:00 am and 4:00 pm, Monday through Friday, at an additional cost. To arrange cleaning services in advance, please get in touch with the BCA Management Office. The specific date(s) of your pre-arranged cleaning service(s) will be noted on your Welcome Letter upon arrival. Modifications to your cleaning service MUST be received at least 24-hours in advance of the scheduled service. Missed services can be rescheduled at additional cost.

Specified Stayover Cleaning Service(s) are complimentary, at the discretion of BCA, and do not have a monetary value. BCA reserves the right to cancel, reschedule, or terminate cleaning services for any reason.

23. DAMAGE/CHANGES/SECURITY DEPOSIT

Guests are responsible for all damages. A $300 Credit Card Authorization is required before check-in and will automatically be billed for incidentals or in the event damages occur unless other payment arrangements are made in advance. Prepaid debit cards may not be provided for incidentals. Any changes and damages will be charged to the credit card on file at full replacement cost plus installation. If change or damage is substantial and results in an apartment being taken out of service for repairs, additional charges may be incurred. See below for examples:

• Permanent staining or soiling of towels, sheets, bed linens, mattresses, pillows, upholstery, walls, furniture, etc.
• Replacement of missing or broken houseware items, including but not limited to glassware, cookware, cutlery, lighting, furniture, cleaning supplies, etc.
• Excessive cleaning, including carpets, if required, either during the stay or after departure
• Any mess on the stove, in the oven, in the microwave, or on the cookware requiring extra cleaning, such as boiling over and scorching
• Signs of pets in the home or around the property without prior approval and payment of required fees
• Signs of damage from hair chemicals, colors, straighteners, nail polish, etc.
• Damage or misuse of the washer, dryer, or other appliances
• Signs of residual smoke or debris from candles or incense
• Exceeding the maximum occupancy at any time
• Signs of a party or gathering
• Rearranging or damage to furniture or fixtures
• Modifications to locks, cameras, or other security systems
• Failing to vacate the property promptly at your scheduled check-out time without prior written approval and payment of any extension fees

Guests will not be charged extra fees if the original terms of the lodging agreement have been met. This includes:

• No damage is done to the home or its contents beyond normal wear and tear
• All physical keys, if issued, are returned to the designated key box or specified location, and the home is left locked
• All charges accrued during the stay are paid before departure
• All debris, rubbish, and discards are placed in waste collection containers outside, and soiled dishes are cleaned and/or placed in the dishwasher (if applicable)
• The "Check-out Checklist" is completed

24. SMOKING IS PROHIBITED

All BCA properties are SMOKE-FREE environments both indoors and out. For the health and safety of all our guests, please refrain from smoking in any interior spaces or on the premises. Additional Environmental Fees (minimum of $450) will apply if evidence or odor of smoke is detected. Tampering with smoke detectors is a crime and may result in immediate removal and cancellation of the remaining stay without refund.

25. PROPERTY ALTERATIONS, REARRANGING FURNITURE, DAMAGES & LOCKS

Guests are prohibited from making any changes, alterations (including moving), or modifications to the property's furniture, fixtures, appliances, or door locks. Any such unauthorized changes or damages shall be repaired or replaced at the guest's expense. The guest will be responsible for the full replacement cost of affected items, as well as labor charges necessary to restore the property to its original condition. There is a minimum fee of $150 for tampering with any locks or security devices.

26. ADDING OR MODIFYING UTILITIES AND OTHER PROPERTY SERVICES

Guests are prohibited from adding, removing, or altering any utilities or property services at any time.

27. TRASH DISPOSAL

BCA does not provide valet trash services. Trash may not be left outside the apartment or in unauthorized areas. Trash must be placed in the receptacles identified in the welcome packet and property guides. Failure to comply will result in a fee of no less than $25 per day for each day trash is left outside designated areas or improperly disposed of.

28. LINENS & BED CARE

We do not permit towels or linens to be taken from the units. Missing or soiled linens will be charged to the guest at replacement cost.

29. SEWER

DO NOT FLUSH anything other than toilet paper. No "flushable wipes," diapers, feminine products, dental floss, "Q-Tips" or other debris should be flushed at any time. If it is found that foreign objects were flushed, you will be charged for plumbing services, as well as subsequent damage and repair costs, which may be substantial.

30. PETS

Pets are permitted inside or on the property ONLY with prior approval and payment of all required pet-guest fees. Individuals requiring Registered Service Animals (as defined under titles II & III of the ADA code beginning March 15, 2011) must provide certification showing proof of registration as per the state of Georgia Accommodation code to receive a waiver from pet fee requirements. Those requiring an "Emotional Support Animal" of any type must also provide a letter from a licensed medical professional showing "Proof of Medical Need" to receive an exemption from payment of pet fees, in compliance with HUD regulations and the Fair Housing Act. All guests are responsible for any damages, even if the animal is a Registered Service or Emotional Support Animal.

31. PARKING

Paid parking on-site is by permit only. Vehicles are to be parked in designated parking areas only and must display the BCA parking pass on the dashboard while on the premises. Any illegally parked cars are subject to fines and towing; applicable fines/towing fees are the sole responsibility of the vehicle owner. Always observe the parking signs both in front of and behind the car. Parking on premises is strictly at your own risk. BCA accepts no responsibility for the vehicle or its contents. Any vehicle that is wrongly parked or in violation of the terms of use will be towed at your expense. You agree that BCA is not liable for damages that may occur from towing or result from loss of use. You understand that BCA will not be held liable for any damage or theft that may occur while your vehicle(s) are parked on any part of the property. Parking on the street is permitted, but at your own risk. Please pay close attention to the posted signs for conditions and restrictions.

32. FIREPLACES

Fireplaces, if present, are not operational. DO NOT USE.

33. POOL

If present, guests will adhere to the rules and regulations posted in the pool area. All swimmers swim at their own risk. The Owner or BCA is not responsible for accidents or injuries. For their safety, guests are advised not to swim alone. Pool hours are posted at the pool. No smoking, glass, pets, or alcoholic beverages are permitted in the pool area. Use paper or plastic containers only. Proper swimming attire is always required, and a swimsuit "cover-up" should be worn to and from the pool. No running or rough activities are allowed in the pool area. Respect others by minimizing noise, covering pool furniture with a towel when using suntan oil, leaving pool furniture in designated areas, disposing of trash properly, and keeping pool gates closed. BCA Guest(s) must accompany their guests. BCA Guests must notify BCA any time there is a problem or safety hazard at the pool. BCA makes no guarantee of pool availability, which is seasonal, weather permitting, and at the sole discretion of the Owner.

34. FITNESS CENTER

If present, BCA guests will adhere to the rules and regulations posted in the fitness center. The Fitness Center is not supervised. Guests are solely responsible for the proper use of all equipment. Guests shall carefully inspect each piece of equipment before use and refrain from using any equipment that may be malfunctioning, damaged, or hazardous. BCA guests shall immediately report to BCA any equipment that is not functioning correctly, is damaged, or appears dangerous, as well as any other person's use that seems to be hazardous or in violation of Rules and Policies. BCA guests shall consult a physician before using any equipment in the Fitness Center and before participating in any aerobics or exercise class. They will refrain from such use or participation unless approved by the guest's physician. BCA Guests will always keep the Fitness Center locked during their visit. BCA Guests are not allowed to admit any person to the Fitness Center who has not registered with the Management Office. BCA Guests must accompany guests, and no glass, smoking, eating, alcoholic beverages, pets, or black sole shoes are permitted in the Fitness Center.

35. BUSINESS CENTER

If present, BCA guests agree to use the business center at their own risk and in accordance with the Rules and Regulations posted in the business center. The Owner or BCA is not responsible for data, files, programs, or any other information lost or damaged on Business Center computers or in the Business Center for any reason. No software may be loaded on Business Center computers without the written approval of Community Management. No inappropriate, offensive, or pornographic images or files (in the sole judgment of Owner) will be viewed or loaded onto the Business Center computers at any time. BCA Guests will limit the time on computers if others are waiting to use them. Smoking, eating, alcoholic beverages, pets, and any disturbing behavior are prohibited in the business center.

36. USE OF YOUR E-MAIL ADDRESS & PHONE NUMBER

When you provide your e-mail address and phone number to us by making a reservation, direct inquiry, or inquiry through one of our property listings or social media sites, you agree to allow BCA and its property websites to add your e-mail address and phone number to our database of users and mailing list. In addition to information about your stay, you may receive one or more promotional e-mails and texts from either BCA or one of our properties. You are welcome to opt-out at any time by clicking "unsubscribe" on any marketing e-mails to be removed from future e-mails. Please do not mark e-mails as spam or junk using your e-mail program as this will affect other guests receiving important e-mails from us.

37. FALSIFIED RESERVATIONS

Any reservation obtained under pretense will be subject to forfeiture of advance payment, deposit, and/or rental fees, and the party will not be permitted to check-in or will be immediately removed from the premises.

38. NO TENANCY CLAUSE

Guests acknowledge and agree that their stay at the property is for short-term lodging purposes only and does not constitute a tenancy. Guests shall not establish residency or claim any tenant rights under local, state, or federal laws. The property owner retains the right to terminate the stay at any time, in accordance with the terms of this agreement.

39. NO FIREARMS

For the safety and comfort of all guests, the possession, use, or storage of firearms, ammunition, or weapons of any kind is strictly prohibited on the property. This includes both open and concealed carry, regardless of licensing or permit status. Any violation of this policy may result in immediate termination of the rental agreement, removal from the property without refund, and potential legal action. Guests are responsible for ensuring that all members of their party and visitors comply with this policy.

40. TERMINATION

Any of the following will be cause for termination without refund and immediate removal from the property:

• Excessive noise
• Rude, disrespectful, aggressive or threatening behavior toward anyone
• Undisclosed occupants
• Exceeding the maximum occupancy at any time
• Illegal activities of any kind
• Any action involving the police
• Declined credit card or non-payment
• Damage to home or contents identified prior to expected check-out
• Overstaying the pre-determined check-out date and time
• BCA, at its sole discretion, may terminate all utilities, remove the guest's belongings and change the locks without further notice or warning for evidence of any of the Termination conditions noted above.

41. LEGAL FEES AND EVICTIONS

If BCA is required to engage legal counsel, file an eviction action, or otherwise incur legal expenses directly related to a Guest's stay or conduct, the Guest shall be fully responsible for reimbursing BCA for all such legal fees, court costs, and associated expenses.

42. NON-DISCRIMINATION

We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, identity verification and screening of guests/clients, terminating reservations in advance of arrival or stays while in progress due to violation of our stated Terms & Conditions, hiring and firing of staff, selection of vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

43. FORCE MAJEURE / UNCONTROLLABLE EVENTS POLICY

No refunds or compensation will be provided for cancellations, interruptions, delays, or inconveniences resulting from events beyond the control of BCA, including but not limited to acts of God, severe weather, natural disasters, pandemics, national emergencies, wars, acts of terrorism, strikes, labor disputes, government regulations or declarations, utility outages (power, water, internet, television, HVAC, sewer), road closures or conditions, scheduling or transportation disruptions, or any similar causes.

BCA will not be responsible for any failure or delay in the performance of any obligation under this Agreement to the extent that such failure or delay is caused by any of the aforementioned events, or other similar circumstances not within the control of BCA. It is recommended that guests consider travel insurance to protect against such unforeseen events.

44. DISPUTE RESOLUTION

All parties agree to mandatory binding arbitration to settle all disputes. Any controversy or claim arising out of or relating to our lodging agreement, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial [or other] Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

45. ACKNOWLEDGMENT OF TERMS & CONDITIONS

By making an online reservation or by completing the Guest Lodging Agreement & Check-in or providing payment or by entering your assigned apartment or home, I hereby certify that I have read, understand, and agree to All Terms of this Agreement before check-in.

46. WRITTEN EXCEPTIONS

Any exceptions to the above-mentioned policies must be approved by BCA, in writing and in advance.