Wesley House Executive Penthouse Suite – Property Guide

Welcome to our home at Wesley House. We hope you enjoy your stay with us. If there is anything we can do to help make your stay better, please let us know. 

We are available by phone, text, and email Monday – Friday from 9:30 AM– 5:30 PM

Over the weekend, we are available by email and text only and there may be a delay in response time. For true emergencies, please use our 24/7 emergency extension listed below.

To reach a Property Manager during normal operating hours:

Phone: 404-682-2847 ext 2

If by chance we miss your call, please leave us a detailed voicemail with your name, phone number, and why you are calling and we will return your call promptly.

Text: 844-STAY-BCA (844-782-9222)

During your stay, please feel free to text us with any non-urgent questions or issues you might be having. We will respond to you as soon as we can. If a text message is received after hours, we will respond the following morning. If you are having an after-hours emergency, please dial our emergency line to reach the Manager on Duty.

Email: TeamBCA@StayBCA.com

Feel free to email us directly or message us through the messaging platform on the website you booked your reservation – Airbnb, Expedia, VRBO, etc.

To reach a Property Manager for after-hours emergencies:

Phone: 404-682-2847 ext 5

For after-hours emergencies (power outage, water leak, fire, or lockout), dial 404-682-2847 extension 5 to leave a voicemail for the Manager on Duty. They will return your phone call promptly. If you do not get a response after 15 minutes, please call again.

Remember that from 9:30 AM – 5:30 PM Monday – Friday, a direct call will be answered faster than an emergency message.

 

The Property Guide below is your one-stop resource for how to use your apartment and make the most of your stay. Please look through the Table of Contents for a topic and click the link to have it bring you to the section.

Thank you for choosing BCA Furnished Apartments,

 

Mark, Scott, & Michael
TeamBCA
BCA Furnished Apartments

 

Where to Eat | Things To Do

 

Table of Contents

Property Rules
Getting To Know Your Apartment
Deliveries Mail, and Ordering Takeout
Getting Around Atlanta
Important Information

Property Rules

Be A Good Neighbor and Keep the Noise Down

Remember, you are staying in a residential neighborhood.

This is a triplex property and you might see other guests around the property. Please be courteous of the neighbors around you and keep music, conversations, and footsteps at a minimal level, especially during “Quiet Hours” between 10:00 PM and 8:00 AM.


No Smoking Policy

Absolutely NO SMOKING inside of the apartments or on the property.

Tampering with a smoke detector is a crime and is cause for immediate removal without a refund.

If you do go for a walk around the neighborhood to smoke, PLEASE DO NOT LITTER.

Guests are responsible for all damages, including smoking in a smoke-free property. For signs or odor of smoking of any type (cigarettes, cigars, e-cigarettes, marijuana or anything else) in the home or around the property.

Your reservation will be terminated immediately without a refund, and you will be fined a minimum of $450

Our damage policy is defined in the Terms and Conditions located at www.StayBCA.com/Terms-and-Conditions/.


No Parties or Additional Guests

Absolutely NO PARTIES or GATHERINGS in apartments, balconies, parking lots, courtyards, or common areas including the center courtyard.

No more than six (6) people are allowed in each apartment at any time and no more than four (4) people are allowed overnight (in bed only, sofas are not sleepers).


Surveillance Cameras are In-Use at this Property

The property has 24-hour surveillance and is patrolled.

Please do not put us in the uncomfortable position of calling the police to have you removed without a refund.


Getting To Know Your Apartment

Wireless Internet Access

Wi-Fi information can be found in the living room in the acrylic stand near the TV.

Please do not make any changes to our internet equipment.

If you are experiencing a slow or internet outage please feel free to contact a Property Manager. 404-682-2847 ext 2.


Locking Your Door

Your door does not automatically lock. When leaving, check that your door is locked. If unlocked, press the check button to lock the door.

There is a $150 lockout fee if we need to come and open the door.


Cleaning Service - Bi-Weekly

If you are staying longer than 14-nights your reservation is eligible for (1) cleaning in every 14 day period. Bi-weekly stayover cleaning service(s) are between 09:00 am and 4:00 pm Monday through Friday.

If you are staying less than 14 nights and need extra towels during your stay, please contact a Property Manager at 404-682-2847

All cleaning services will be noted on your Welcome Letter upon check-in.

Daily, weekly, or more frequent cleaning services are available at an additional cost of $175 per cleaning.

All cleanings are scheduled in advance. Any changes to a stayover or departure cleaning must be submitted to the Property Manager by 2 PM the day before your scheduled cleaning date.

If your scheduled stayover cleaning is missed or canceled the day of or if you extend your reservation on the day of your departure, you will be charged an extra cleaning fee.

  • $175 per Cleaning

Stayover cleanings have no cash value and cannot be credited to the reservation if canceled or we are unable to access the apartment.


Using Your Laundry Washer and Dryer

The washer and dryer are located in a utility closet just past the guest bathroom.

Remember to clean out the lint trap. They are located either inside the door or at the back of the dryers.


Using Small Appliances – Don’t be a “Griswold” and overload the outlets!

Hair dryers and curling irons should ONLY be used in the bathrooms.

This outlet is rated for high-wattage devices. Please limit the simultaneous use of these and other small appliances.


Heating and Air Conditioning

Please make only small adjustments on the thermostat and allow time for the temperature to level out.

It can take about 30 minutes to heat or cool the apartment.

Help Save Energy by using ceiling fans for comfort.


Trash and Recycling

Bins are located on the curb in front of the house. There are (2) green trash bins and (2) blue recycling bins.


TV Service by PlutoTV

The TV in your apartment is an internet–enabled smart TV. You will be able to access all your favorite streaming services.

BCA Furnished Apartments provides free streaming services through PlutoTV.

Guests can log into their own streaming accounts during their stay. Please remember to log out before you leave.

If you have been the beneficiary of a previous guest who forgot to log out of an account, please know that some accounts allow users to log out remotely and at any time you could lose access to that account.

For paid streaming accounts, it is best to use your own accounts.


Parking

Parking is available on the street on John Wesley Dobbs Ave NE. The driveway is suitable for (1) car and is best for loading and unloading. Please check with a property manager to see if that driveway will be available during your stay.

The driveway is very narrow; open your doors with caution.

Always observe the parking signs both behind and in front of the car. Parking on premises is strictly at your own risk. BCA accepts no responsibility for the vehicle or its contents. Any vehicle which is improperly parked or in violation of terms of use will be towed at your expense. You agree that we are not liable for damage that may occur from towing or result from loss of use. You understand that we will not be held liable for any damage or theft that may occur while your vehicle(s) is parked on any part of the property.

If you have any questions about parking, please give us a call at 404-682-2847 ext 2


Deliveries Mail, and Ordering Takeout

Deliveries – Large Packages (USPS, FedEx, UPS, etc)

For large packages and deliveries, please direct them to the BCA office:
          [Name] Wesley House Penthouse Suite 
          c/o BCA Furnished Apartments
          44 25th Street NW
          Atlanta GA 30309

A BCA Property Manager will deliver your mail and packages to your apartment.


Mail – Letters, Envelops and Change of Address

For letters, envelopes, and regular mail, please direct them to the BCA office:
        [Name] Wesley House Penthouse Suite 
          c/o BCA Furnished Apartments
          44 25th Street NW
          Atlanta GA 30309

A BCA Property Manager will deliver your mail and packages to your apartment.


Ordering from Food Delivery Services

When ordering food for delivery, direct them to the parlor suite located at:

          568 John Wesley Dobbs Ave NE
          Penthouse Suite
          Atlanta GA 30312


Getting Around Atlanta

Atlanta is a wonderful city with many things to see and do! While you are visiting here are some of the most common ways to get around town.

Get Lyft & UBER Free Ride Credits*

For (2) or more people it is generally less expensive and faster to take a ride sharing service.

LYFT: lyft.com/invited/DAVID533736

UBER: uber.com/invite/bok5e

Ride Credit promotions vary and are not guaranteed. The codes listing is for a new sign-up or taking your first ride in Atlanta.


MARTA Public Transit

Transit with MARTA costs $2.50 per ride per person.

Nearest MARTA Train Stations:

King Memorial Station (Blue & Green Lines)

  • Walking time: approximately 10–12 minutes (0.5 miles)
  • Address: 377 Decatur Street SE, Atlanta, GA 30312
  • Direct access to Downtown, East Atlanta, and Airport connections via transfer at Five Points
  • Serves local areas including Grant Park, Old Fourth Ward, and Edgewood

Five Points Station (All Lines – Red, Gold, Blue, Green)

  • Walking time: approximately 20 minutes (1.0 mile)
  • Address: 30 Alabama Street SW, Atlanta, GA 30303
  • Major transfer hub for all MARTA rail lines
  • Access to airport, Midtown, West End, East Atlanta, and beyond

Nearest MARTA Bus Stops:

Auburn Ave NE at Boulevard NE

  • Walking time: approximately 2–3 minutes (0.1 miles)
  • Serves Routes: 3, 899
  • Provides direct access to Edgewood, Downtown, and North Avenue Station

John Wesley Dobbs Ave NE at Jackson St NE

  • Walking time: approximately 1–2 minutes (adjacent to property)
  • Serves Route: 899
  • Easy connection to Ponce City Market, North Avenue, and Midtown

Visit It’sMarta.com or Google Maps for additional information.


Rental Cars

For our guests staying for extended periods of time, renting a car is a great way to save money during your stay.

Nearby Rental Car Companies:
Avis
Enterprise
Sixt Rent A Car
Thrifty Car Rental
Zip Car


Groceries, Sundries, and Detergent

For groceries and sundries, we recommend:

  • Kroger – 725 Ponce De Leon Ave NE – 0.9 miles
    A full-service grocery store with a wide selection of everyday essentials, fresh produce, and a pharmacy. Open late for convenience.
  • Publix Super Market at Piedmont – 595 Piedmont Ave NE – 1.0 miles
    Known for its clean layout and excellent customer service. Offers fresh deli items, bakery goods, and prepared meals.
  • Ponce City Market – 675 Ponce De Leon Ave NE – 1.0 miles
    A vibrant market with upscale food vendors, local produce, artisanal groceries, and specialty items. Great for unique finds and gourmet treats.
  • Whole Foods Market – 650 Ponce De Leon Ave NE – 1.3 miles
    Premium grocery store offering organic produce, prepared foods, specialty items, and a large hot bar. Ideal for health-conscious shopping.
  • Trader Joe’s – 931 Monroe Dr NE – 1.7 miles
    Compact and affordable store known for its unique snacks, frozen foods, wine selection, and organic options.
  • Sevananda Natural Foods Co-Op – 467 Moreland Ave NE – 2.0 miles
    Community-owned natural grocery store featuring organic produce, bulk goods, supplements, and locally sourced items.

Important Information

Checkout & Checkout Checklist

We hope you’ve enjoyed your stay at Wesley House Garden Suite by BCA Furnished Apartments

Check-out is before 11:00 AM to ensure we are prepared for our next guest.

Checkout Checklist:

  • Leave bathroom towels hanging or on the floor of each bathroom.
    The total count of towel linens in your apartment is:

    • (4) large bath towels
    • (4) hand towels
    • (4) wash cloths
    • (2) bathroom mats
    • (4) black wash cloths
  • Leave bed linens on each of the beds.
    The total count of linens in your apartment is:

    • (2) bedspreads or comforters with duvets
    • (4) flat and/or fitted sheets
    • (2) accent pillows
    • (8) pillowcases
    • (8) pillows with pillow protectors
    • (2) mattress protectors
    • (2) box spring covers
    • (2) blankets (stored in closet)
  • If used, empty the coffee pot, fill the pot with water, and leave it soaking in the sink.
  • Wash and rinse dirty dishes and leave them to dry in the dish rack (located under the sink). Be sure the dish rack is on the drainboard and it is draining into the sink. Leave the (3) kitchen towels in the nearest bathroom
  • Empty the refrigerator and cabinets of any perishable items.
  • Do not remove or discard empty or unused spray cleaners, dish soap or hand soap dispensers: we will refill and reuse. There will be a $25 restocking fee per item if removed.
  • Collect trash and recycling from the kitchen and bathrooms. Take trash and recycling to the bins located at the side of the house.
  • Set thermostat to 65ºF (Heat; winter) or 76ºF (A/C; summer).
  • Check the bathrooms, closets, drawers, cabinets, and refrigerator for personal belongings.
  • Exit and verify that both front and back digital door locks are closed and locked. Please do not lock deadbolts.

Thank you again for staying with us – have a safe trip home!

We hope that you enjoyed your time with us. At the end of your stay, you will receive an email asking for a review. We love to get feedback from our guests as it helps us to know how to improve. We hope that you will take the few minutes to review BCA Furnished Apartments on Facebook, Google, and/or the website you used to find us or book your stay.


How to Avoid Damage Fees & Common Issues

We are a small business and we closely monitor our inventory of contents, furnishings, linens, cleaning supplies and soap dispensers. In the simplest terms, please do not take it, and please do not break it. 

If something does not look right when you check-in, or something does happen during your stay, please notify a Property Manager so we can help mitigate or resolve the problem and minimize additional charges, if any.

Our Property Managers fully inspect each apartment for damage and contents after each check-out and before each check-in for all stays.

The most common damage charges result from stains on bathroom towels, hand towels and washcloths used in the kitchen, to remove makeup or to polish shoes. (BCA does provide black washcloths for shoe polishing and makeup removal to avoid such charges.) Missing silverware, cups or glasses; rearranging furniture; or excessive messes that require additional cleaning are also common.

Other common charges:

• Permanent staining or soiling of towels, sheets, bed linens, mattresses, pillows, upholstery, walls, furniture, etc.
• Replacement of missing or broken houseware items, including but not limited to glassware, cookware, cutlery, lighting, furniture, cleaning supplies, etc.
• Excessive cleaning if required either during stay or after departure
• Boiling over, scorching or any mess on stove, in oven or microwave or on cookware requiring extra cleaning
• Signs of pets in the home or around the property without prior approval and payment of required fees
• Signs of damage from hair chemicals, colors, straighteners, nail polish, etc.
• Damage to or misuse of the washer, dryer or other appliances
• Signs of or residual smoke or debris of candles or incense
• Exceeding the maximum occupancy at any time
• Signs of a party or gathering
• Rearranging or damage to furniture
• Failing to vacate the property promptly at your scheduled checkout time without prior written approval and payment of any extension fees

In the Check-In and Lodging Agreement form, you authorized us to charge your credit card for the cost of full replacement plus installation to all items damaged or missing from your stay.

Please note, your credit card will not be charged unless damages are incurred.

Our damage policy is defined in the Terms and Conditions located at www.StayBCA.com/Terms-and-Conditions/.


Want to Stay Longer?

If you wish to extend your stay, please contact our office as soon as possible. Extensions are granted based on availability, and we cannot grant every request. We recommend extending as soon as you know you will need it.

Please call 404-682-2847 ext 2 to speak with a Property Manager.

Extensions can be processed anytime during your stay and up to 24 hours before your check-out date for no additional fee.

If you contact us to modify your reservation on the day of departure, you will be charged a rescheduling cleaning fee of $275.

Nightly rates of the extension are based on the rates at the time in which the extension is made and off the length of time of the extensions, not the length of the entire reservation.

If you booked through an online travel agent such as Expedia or Booking.com, you will need to request to modify your reservation through the online travel agent you originally booked with. We cannot modify the reservation for you, but we can offer to book you directly.

If you booked with Airbnb, you will need to send us an alteration request through your reservation on Airbnb with the updated check-out date.


Want to Request a Late Checkout?

Please submit your request 24 hours before your check-out date/time. Late checkouts are subject to availability and a late checkout fee would apply.

Late Checkout Fee
1:00 PM After 1 PM
Requested 24+ hours before check-out $40 Average Nightly Rate
Requested less than 24 hours before check-out Full Nightly Rate Full Nightly Rate