poor communication
access to someone is terrible
Team BCA response: Thank you for sharing your feedback. We’re truly sorry to hear that you experienced difficulties with the internet during your stay, as we know how important reliable connectivity is for our guests. Our team reached out several times by phone and email to assist and also visited the apartment to confirm the service was restored. We regret that we weren’t able to connect with you directly, but we’re glad the issue was resolved during your visit. We take all guest concerns very seriously and work hard to address them promptly so that each stay is as comfortable as possible. Your comments help us continue to improve, and we do hope to welcome you back in the future for a smoother experience.
Team BCA response: Thank you for sharing your feedback. We’re truly sorry to hear that you experienced difficulties with the internet during your stay, as we know how important reliable connectivity is for our guests. Our team reached out several times by phone and email to assist and also visited the apartment to confirm the service was restored. We regret that we weren’t able to connect with you directly, but we’re glad the issue was resolved during your visit. We take all guest concerns very seriously and work hard to address them promptly so that each stay is as comfortable as possible. Your comments help us continue to improve, and we do hope to welcome you back in the future for a smoother experience.

